Returns & Exchanges
At Mountain Equipment, we want you to be fully prepared for your next adventure. If your gear isn't the perfect fit, you can return or exchange unworn items within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
2
Pack Your Gear
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
3
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
4
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number to monitor your refund status.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing